Desktop Support
Designing supportable desktop systems
Supporting unsupportable desktop systems
Supporting laptop systems
Adding/removing/modifying operating systems on all types of computing hardware
Making whatever random things anybody happens to bring in do whatever they want it to
Physical system moves
Operating Systems on currently supported desktop systems:
Windows 95,
Windows 98,
Windows ME,
Windows 2000 Pro,
Windows XP Pro,
Redhat Linux 7,
Redhat Linux 8,
Redhat Linux 9,
Fedora Core 1 (Linux),
Solaris 7,
Solaris 8
+ Sunray thin clients under Solaris 8,
Irix 6.x
Desktop Environment Support:
CDE,
KDE 2.x,
KDE 3.x,
Gnome 2.x,
Windows XP,
Windows 2000,
Windows ME,
Windows 98
Application use support for the following applications and more:
Microsoft Word,
Microsoft Excel,
Mathematica 4.x,
Mathematica 5.x,
SAS,
LaTeX,
OpenOffice.org,
Word Perfect,
FrameMaker,
Pine,
Mozilla browser,
Mozilla Mail,
Netscape,
Kmail,
Evolution (Mail),
CDE mail
Answer questions of the form:
How do I do X in LaTeX?
How do I do X in Word?
Please install foo on my machine
Please install foo in the X lab
My browser doesn't work
My printer stopped working again
My sound stopped working
How do I do X in application Y?
How do I do trivial operating system thing?
Network interface to Telcom/IT
Submit move requests
Submit account number changes
Submit port activation requests
Determine whether rewiring is necessary for port activations
Listen to complaints about Telcom charges
Listen to complaints about email services
Computing Equipment Acquisition
Design new systems (see below)
Gather quotes/bids
Create/push through purchase orders
Install systems in offices/labs/computer room
Research Support
Making current and future systems work in support of far-flung research support
Fulfill requests of the following types:
Please negotiate my license renewal for foo and get it for less this time.
Please compile bar and put it on the research machine.
Please make me a cluster.
Please build me a multi-terabyte storage system and not have it cost me any money
Physical facility
Monitor environmental services
Tune as needed
Notifiy facilities when work needs to be done
Manage power facilities
New construction Activities
Specify/Design/Monitor installation of computer and cluster room including
Electrical
Fire detection/suppression
Air conditioning/environmental
Raised floor loading
Departmental overhead
Budget
Accounting
Billing